Effective Date: 1/24/2025

At Ed’s Auto Body Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, and facilities. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information:
 

• Name, address, phone number, and email address.

• Vehicle information (e.g., make, model, year, VIN).

• Insurance policy details and claim information.

• Payment information (e.g., credit card details, billing address).

b. Non-Personal Information:
 

• IP address and device identifiers.

• Browser type and version.

• Pages viewed and time spent on our website.

• Cookies and similar tracking technologies.

2. How We Collect Information

We collect information in the following ways:
 

• Directly from You: When you provide information during appointments, through forms, or over the phone.

• Through Our Website: Via contact forms, appointment scheduling, or newsletter sign-ups.

• Automatically: Using cookies and tracking technologies when you visit our website.

• Third Parties: Such as insurance companies, payment processors, or service partners involved in your vehicle’s repair process.

3. How We Use Your Information

The information we collect is used for the following purposes:
 

• To provide and improve our auto body repair services.

• To process payments and insurance claims.

• To communicate with you about appointments, estimates, and updates.

• To personalize your experience and improve our website functionality.

• For compliance with legal and regulatory requirements.

• To send marketing communications, newsletters, and promotions (with your consent).

4. Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share your information with:
 

• Service Providers: Third-party vendors who assist us with payment processing, insurance claims, or other business operations.

• Insurance Companies: To facilitate claims and verify coverage for repair services.

• Legal Authorities: When required by law, subpoena, or to protect our legal rights.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Your Rights and Choices

You have the following rights regarding your personal information:
 

• Access and Correction: You may request access to your personal data and correct any inaccuracies.

• Opt-Out: You can opt out of receiving marketing communications by clicking the "unsubscribe" link in our emails or contacting us directly.

• Data Deletion: You may request that we delete your personal information, subject to legal or contractual obligations.

• Cookies Preferences: Adjust your browser settings to manage or block cookies.

6. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may collect non-personal data such as:
 

• Browsing patterns and usage statistics.

• Preferences for website settings.

You can disable cookies in your browser settings; however, this may affect the functionality of our website.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us.